Return & Exchange Policy

We want you to feel confident in your Reason for the Loom purchase. Please review the following policy before placing your order.

Ready-to-Ship Items

Ready-to-ship items may be exchanged or returned for store credit within seven days of delivery. We do not offer refunds to the original form of payment for change-of-mind returns.

To request an exchange or store credit, email kmcgee@reasonfortheloom.com within seven days of delivery. Please include your order number and reason for the request. Items sent back without prior authorization may not be accepted.

Approved items must be unused, unaltered and in their original condition and packaging. Once the returned item has been received and inspected, the applicable exchange or store credit will be processed.

Made-to-Order and Custom Rugs

Because made-to-order and custom rugs are produced specifically for each order, they are final sale and cannot be returned, exchanged or refunded.

This includes:

  • Rugs produced after an order is placed

  • Custom sizes

  • Custom colors or colorways

  • Original custom designs

  • Any other personalized or modified product

Orders cannot be canceled or changed once production has begun.

Handmade Variations

Each rug is individually handcrafted. Slight variations in color, weave, pattern placement and dimensions are natural characteristics of handmade rugs and are not considered defects.

Finished measurements may vary by approximately one to three inches. Colors may also appear different in person due to variations in screens, photography and lighting.

Damaged or Incorrect Items

Please inspect your order promptly upon delivery. If your item arrives damaged, defective or incorrect, contact us at kmcgee@reasonfortheloom.com within 48 hours of delivery. Include your order number and clear photographs of the item, packaging and any visible damage.

If we determine that an item is defective, damaged in transit or shipped incorrectly, we will provide instructions and cover the cost of return shipping. Depending on the circumstances, we may repair or replace the item or issue a refund.

Replacement rugs that must be remade may require the standard 90–120-day production period.

Return Shipping

Customers are responsible for return shipping costs on approved ready-to-ship exchanges and store-credit returns. Original shipping charges and return shipping costs are nonrefundable.

Reason for the Loom will cover return shipping when an item is confirmed to be damaged, defective or shipped incorrectly.

We strongly recommend using a trackable and insured shipping method. Reason for the Loom is not responsible for return shipments that are lost or damaged in transit.

Final-Sale Items

The following items are not eligible for return or exchange:

  • Made-to-order rugs

  • Custom or personalized products

  • Gift cards

  • Items marked “Final Sale”

  • Items that have been used, altered, damaged or returned without their original packaging

Reason for the Loom reserves the right to decline any return or exchange that does not meet the requirements stated in this policy.

For questions, please contact kmcgee@reasonfortheloom.com before placing your order.