Frequently Asked Questions
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For those local to Dallas, you can see our rugs in person at The Village Collective in Richardson.
635 W. Campbell Rd., Suite 234
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Yes! This is one of our favorite things to do. We love creating a truly one-of-a-kind rug just for your space. Use our Custom Rug form to let us know which fabrics and paint colors you’re working so we can design the perfect hand-knotted rug for your home.
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Most rugs are made to order and ship within 90-120 days.
For a shorter time frame, please see our collection of Quick Ship rugs which will ship within 30-60 days. Our Ready to Ship collection ships within 14 days.
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Yes! Please fill out our trade application for account approval.
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For everyday care, vacuum using a suction attachment with the beater brush turned off. Blot spills immediately—never rub—using a clean, undyed towel, mild dish soap, and lukewarm water. Avoid oversaturating the rug or using household carpet-cleaning machines. For deeper cleaning, we recommend a professional experienced with hand-knotted wool rugs. Wool is naturally durable and, with proper care, easy to maintain.
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Please fill out our Contact form or send an email to kmcgee@reasonfortheloom.com.
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1,000%, yes! Rug pads are essential for maximizing the longevity of your rug. I typically recommend ordering a 1/4” felt rug pad from Amazon.